System Requirements
To attend a hearing virtually, you must:
- have a computer with a web cam, mobile device, or video conference system
- have a reliable, high-speed Internet connection (at least 1 - 1.5 megabits/second)
- disable or delay the sleep/standby mode on your computer or mobile device
- Sleep/standby mode can usually be found in the device settings.
You need to ensure your device stays active. This will allow you to appear "available" in the waiting room and to be called into your hearing. - Do NOT set your phone to "Do not disturb."
- Sleep/standby mode can usually be found in the device settings.
Browser Versions Supported
- Chrome Version 65 or newer
- Firefox Version 52 or newer
- Internet Explorer Version 11
- Safari Version 10 or newer
Due to variations in internet speed and connectivity, users with poor internet connections may experience more frequent and/or extended wait times. A stable high speed internet connection is recommended for the best user experience.
Operating Systems Supported
| DESKTOP OPERATING SYSTEMS | |
|---|---|
| Supported | Not Supported |
| Windows | Windows |
| Windows 10 | Windows Vista |
| Windows 8.1 | Windows XP |
| Windows 8 | |
| Windows 7 | |
| macOS | macOS |
| 10.9 Maverick and above | 10.8 Mountain Lion and below |
| Linux | |
| MOBILE OPERATING SYSTEMS | |
| Android version 8.0 (Oreo) or newer | Huawei devices |
| Apple iOS version 11 or newer, including iPhone 5 / iPad 4th generation and up | |
A stable WIFI connection is recommended over mobile data service.
Cisco WebEx (Virtual Hearing technology)
- Test your system to make sure you can use WebEx.
- Computer users may be prompted to add a WebEx extension to their browser.
- To attend a Virtual Hearing on a mobile device, users are required to download the Cisco WebEx application prior to their Virtual Hearing.