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OnBoard Support & System Requirements

Onboard

Support

Prior Authorization Request (PAR) Submissions or Responses

Please contact the Medical Director’s Office at MedicalTreatmentGuidelines@wcb.ny.gov. To better assist, please provide the following information when sending your email:

You may also call the Medical Director’s Office helpline at (800) 781-2362. When calling, please have the relevant information listed above ready.

Authorization Status and Your Ability to Submit PARs

Please contact Provider@wcb.ny.gov.

Form HP-1.0 Submissions

Please contact DisputedMedicalBills@wcb.ny.gov.

Technical Issues

Please contact WCBCustomerSupport@wcb.ny.gov. So that we may better assist you, please provide the following information when sending your email:

System Requirements

OnBoard will run on Windows, Mac and Linux operating systems via a supported web browser. Supported browsers include the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium) or Safari (see list below). OnBoard: Limited Release is not supported on mobile devices at this time; however, OnBoard will include mobile device capability when the system is fully implemented.

*Internet Explorer 11 will not be supported for OnBoard use.