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We are working to fix a technical issue involving the Virtual Hearings iOS app. Affected users can still join their hearings from a web browser on their iOS device, or their laptop/desktop, by going to Users may also attend their hearings using the Android VHC app.

Due to a technical issue, mail from the Board is currently going out on a delayed schedule. We will update once resolved.

Language Access Policy  |  Disclaimer Regarding the Use of "Google Translate"

The next chapter in the modernization of the New York State Workers’ Compensation Board, OnBoard, is well underway. The Board is building a new claims system that will replace our multiple legacy, paper-based claims systems with a single, web-based platform.

The new system will offer exciting elements, including improved and expanded access to real-time claim data, new electronic self-service features for interacting with the Board, and a reduction in the amount of overall paper forms to improve system responsiveness to stakeholder needs.

Intro To OnBoard Video

Health Care Providers

Health Care Providers

Physicians, PAs, NPs and other types of Board-authorized providers as well as dentists, audiologists and optometrists.

Medical Suppliers

Medical Suppliers

Ancillary medical providers such as: ambulance companies, DMEs, labs, health clinics, hospitals, and pharmacies.



Insurers, self-insured employers, third-party administrators, pharmacy benefit managers and medical review organizations.



Information claimant attorneys and insurer attorneys need to know about OnBoard: Limited Release.


A Business Process Re-Engineering Project

OnBoard is one of several key initiatives borne out of the Board’s Business Process Re-Engineering (BPR) Program – a multi-year effort designed to redefine the Board’s role in the workers’ compensation system, improve access to quality medical care and improve the underlying technology systems that support the organization. Many BPR initiatives have already been implemented, including virtual hearings, release of an updated medical fee schedule for Board-authorized providers, implementing performance standards to improve payer compliance, and improving the Board’s dispute resolution processes.

Latest OnBoard News

NYS Workers' Compensation Board Announces Successful Launch of Web-Based System to Improve Delivery of Health Care Services to Injured Workers

July 29, 2022