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We are currently experiencing technical issues affecting some users' ability to access Board applications such as the Medical Portal and eCase. In addition, users may receive error messages within eCase. If you need assistance, or to report an issue, please contact the WCB Customer Support Unit (844) 337-6305 or email

WCB Information Related to Novel Coronavirus (COVID-19)

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Health Care Provider How the Board Uses Health Care Provider Emails

Your privacy is important to us and we are committed to making sure we protect the information you share with us. The Workers' Compensation Board requires health care providers to supply their email address for multiple purposes. It is important that the Board has the appropriate email address.

Below is a summary of the various ways the Board collects email addresses for health care providers and what these addresses are used for.

Health Care Provider Authorization Form

When you provide your email address on the initial request for authorization or the authorization renewal form, it may be used in one or more of the following ways:

If you need to change this email address, please complete the Update Authorization Information form. If you have questions about completing the Health Care Provider Authorization form, please contact the Medical Director's office at

Sign up to Access the Medical Portal

When you provide your email address on the Medical Portal registration, it is used:

If you need to change the default email address used to access the Medical Portal and in the Drug Formulary prior authorization process, please email

WCB Notifications

When you provide your email address on the 'Get WCB Notifications' sign up form on the Board's website, it is used to send you emails related to the topics you select when completing the form.