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We are currently experiencing technical issues affecting some users' ability to access Board applications such as the Medical Portal and eCase. In addition, users may receive error messages within eCase. If you need assistance, or to report an issue, please contact the WCB Customer Support Unit (844) 337-6305 or email

WCB Information Related to Novel Coronavirus (COVID-19)

Language Assistance: (877) 632-4996 |

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Health Care Providers

The Board will require XML submissions of Form CMS-1500 beginning July 1, 2021. Are you ready?

CMS-1500 Latest News

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HIPAA Privacy Rules

Read Workers’ Compensation Guidelines regarding HIPAA restrictions and medical records.

Latest Health Care Provider News

COVID-19 Updates:

In response to staffing and other changes put in place related to the COVID-19 pandemic, the Board is updating some processes to ensure timely continuity of programs within the workers' compensation system. Effective immediately, health care providers submitting MG-1, MG-2 or C-4AUTH requests should submit these forms to the insurance carrier's designated email address (if present) as posted on the WCB website, rather than sending them by fax. With many staff members working remotely, requests submitted via fax may not be able to be reviewed in a timely manner.

Implementation of Forms Associated with SLU Evaluations

March 2, 2021

Update: Effective Date of Formulary Refills and Renewals

February 16, 2021


NYS Workers' Compensation Board
Riverview Center
150 Broadway
Attn: WCB Medical Director's Office
Suite 195
Menands, NY 12204
(800) 781-2362