Password Requirements

NY.gov has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).

Contact the WCB Customer Support Unit:

For assistance with these online services:

• Diagnostic Testing Network (DTN)
  • DTN Claim Administrator Registrations
  • Diagnostic Testing Network Lookup
• eCase
• eClaims
• Note: Questions regarding Claims EDI FROI/SROI submissions and rejections should continue to be sent to eClaims@wcb.ny.gov.
• Health Care Provider Search
• Medical Portal
  • OnBoard
  • Health Care Provider Authorization
• Medical Treatment Guidelines (MTG)
  • MTG Insurer Registrations
  • Search for Insurance Carrier's Designated Contact
• R Number Requests
• Web Submission of Claim Forms
• Web Submission of Medical Forms for Health Care Providers
• XML Forms Submission

For assistance with all other online services:

Contact the ITS Enterprise Service Desk