Contact the WCB Customer Support Unit:

For assistance with these online services:

• Diagnostic Testing Network (DTN)
  • DTN Claim Administrator Registrations
  • Diagnostic Testing Network Look-Up
• eCase
• eClaims
• Note: Questions regarding Claims EDI FROI/SROI submissions and rejections should continue to be sent to eClaims@wcb.ny.gov.
• Health Care Provider Search
• Medical Portal
  • Formulary Prior Authorization
  • Health Care Provider Authorization
• Medical Treatment Guidelines (MTG)
  • MTG Insurer Registrations
  • Search for Insurance Carrier's Designated Contact
• R Number Requests
• Web Submission of Claim Forms
• Web Submission of Medical Forms for Health Care Providers
• XML Forms Submission