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Technical Support


Password Requirements

NY.gov has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).

Contact the WCB Customer Support Unit:

For assistance with these online services:

Email: WCBCustomerSupport@wcb.ny.gov
Telephone: (844) 337-6305
WCB Customer Support Unit Availability: Monday - Friday, 8:30am - 4:30pm

For assistance with all other online services:

Contact the ITS Enterprise Service Desk

Email: fixit@its.ny.gov
Telephone: (844) 891-1786
Help Desk Availability: Monday - Friday, 7:00am - 7:00pm