Password Requirements
NY.gov has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).
Contact the WCB Customer Support Unit:
For assistance with these online services:
- Diagnostic Testing Network (DTN)
- DTN Claim Administrator Registrations
- Diagnostic Testing Network Lookup
- eCase
- eClaims
- Note: Questions regarding Claims EDI FROI/SROI submissions and rejections should continue to be sent to eClaims@wcb.ny.gov.
- Health Care Provider Search
- Medical Portal
- OnBoard
- Health Care Provider Authorization
- Medical Treatment Guidelines (MTG)
- MTG Insurer Registrations
- Search for Insurance Carrier's Designated Contact
- R Number Requests
- Web Submission of Claim Forms
- Web Submission of Medical Forms for Health Care Providers
- XML Forms Submission
For assistance with all other online services:
Contact the ITS Enterprise Service Desk
Email: |
fixit@its.ny.gov |
Telephone: |
(844) 891-1786 |
Help Desk Availability: |
Monday - Friday, 7:00am - 7:00pm |