Contact the WCB Customer Support Unit:
For assistance with these online services:
- Diagnostic Testing Network (DTN)
- DTN Claim Administrator Registrations
- Diagnostic Testing Network Lookup
- eCase
- eClaims
- Note: Questions regarding Claims EDI FROI/SROI submissions and rejections should continue to be sent to eClaims@wcb.ny.gov.
- Health Care Provider Search
- Medical Portal
- Formulary Prior Authorization
- Health Care Provider Authorization
- Medical Treatment Guidelines (MTG)
- MTG Insurer Registrations
- Search for Insurance Carrier's Designated Contact
- R Number Requests
- Web Submission of Claim Forms
- Web Submission of Medical Forms for Health Care Providers
- XML Forms Submission
| Email: | WCBCustomerSupport@wcb.ny.gov |
| Telephone: | (844) 337-6305 |
| WCB Customer Support Unit Availability: | Monday - Friday, 8:30am - 4:30pm |
For assistance with all other online services:
Contact the ITS Enterprise Service Desk
| Email: | fixit@its.ny.gov |
| Telephone: | (844) 891-1786 |
| Help Desk Availability: | Monday - Friday, 7:00am - 7:00pm |