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We are working to fix a technical issue involving the Virtual Hearings iOS app. Affected users can still join their hearings from a web browser on their iOS device, or their laptop/desktop, by going to http://www.wcb.ny.gov/virtual-hearings/. Users may also attend their hearings using the Android VHC app.


Due to a technical issue, mail from the Board is currently going out on a delayed schedule. We will update once resolved.

Language Access Policy  |  Disclaimer Regarding the Use of "Google Translate"

Technical Support


Password Requirements

NY.gov has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).

For assistance with these online services:

Contact the WCB Customer Support Unit

Email: WCBCustomerSupport@wcb.ny.gov
Telephone: (844) 337-6305
WCB Customer Support Unit Availability: Monday - Friday, 8:30am - 4:30pm

For assistance with all other online services, including, but not limited to:

Contact the ITS Enterprise Service Desk

Email: fixit@its.ny.gov
Telephone: (844) 891-1786
Help Desk Availability: Monday - Friday, 7:00am - 7:00pm