We are currently experiencing technical issues affecting some users' ability to access Board applications like eCase. In addition, users may also receive error messages within eCase. If you need assistance, or to report an issue, please email WCBCustomerSupport@wcb.ny.gov.
ECASE WILL BE UNAVAILABLE ON SUNDAY, MARCH 7, 2021 BETWEEN NOON AND 2PM
Web Submission of Medical Forms Password Assistance and Technical Support
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Contact the WCB Customer Support Unit:
For assistance with these online services:
- Diagnostic Testing Network (DTN)
- DTN Claim Administrator Registrations
- Diagnostic Testing Network Lookup
- eCase
- eClaims
- Note: Questions regarding Claims EDI FROI/SROI submissions and rejections should continue to be sent to eClaims@wcb.ny.gov.
- Health Care Provider Search
- Medical Portal
- Formulary Prior Authorization
- Health Care Provider Authorization
- Medical Treatment Guidelines (MTG)
- MTG Insurer Registrations
- Search for Insurance Carrier's Designated Contact
- R Number Requests
- Web Submission of Claim Forms
- Web Submission of Medical Forms for Health Care Providers
- XML Forms Submission
For assistance with all other online services:
Contact the ITS Enterprise Service Desk
| Email: |
fixit@its.ny.gov |
| Telephone: |
(844) 891-1786 |
| Help Desk Availability: |
Monday - Friday, 7:00am - 7:00pm |